Yes. What you tell us in a divorce consultation stays with us, and we will not phone you unless you have told us in writing that we can.
That second half is a rule rather than a courtesy, and it is published on every divorce form on our site. We understand that divorce is a sensitive and confidential matter. To respect your privacy, we will not initiate phone calls unless we have received your explicit written consent.
The reason is straightforward. A call from a real estate team is not always a safe call to receive. It might come while you are at work, while your spouse is in the room, or while you are still deciding whether to tell anyone at all. The phone field on our divorce forms is optional for the same reason. Give us an email address and nothing else, and email is the only way you will hear from us.
Confidential also means you decide how much to tell us. You do not have to explain your separation, produce a timeline, or justify why you are asking. Plenty of people reach out long before anything is decided, just to understand what the options look like and what the house is worth. You can ask that and stop there.
What confidentiality does not mean is that facts get withheld from one of you. When both of you are our clients, every fact about the house and the sale goes to both of you at the same time, and personal commentary shared with us stops with us and is never carried back and forth. Those are two different things, and we set them out on day one so that nobody has to work out later which one is in play.
Outside the two of you, nothing about your circumstances travels. Nothing in the listing, the photography, the feature sheet or our conversations with buyers references a separation.
We handle these files often enough that the rule is a habit rather than a policy. The Flowers Team has handled 50 divorce-related transactions since January 2024, and divorce files have grown from 6% of our business in 2024 to 15% in 2026 year to date (Source: Flowers Team internal records, January 2024 to September 2026).
If you would rather ask your first question in writing, use the contact form and tell us that email is the only way to reach you. That instruction is followed from the first message onward.
Read how we handle a home sale during a separation
Reach us in confidence